You can simply email us at info@grip-socks.com where our customer service team will be happy to help you with whatever you need!
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
All orders are handled and shipped out from our warehouse in the UK. Please allow extra time for your order to be processed during holidays.
We process orders between Monday and Friday. Orders will be processed within 1 - 2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3 - 5 business days to process your orders. After that, it will take 3 – 5 business days for delivery in the United Kingdom, other countries may vary.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Grip socks are specialised athletic socks designed with advanced grip technology on the sole. Unlike regular socks, they provide additional traction and grip, making them ideal for sports and activities that require enhanced foot stability.
Grip socks are crafted with materials and designs that reduce friction between your foot and the shoe, which is a common cause of blisters. Their snug fit and moisture-wicking properties help keep your feet dry and comfortable, minimising the chances of blisters forming.
Absolutely! Grip socks are versatile and suitable for various activities, including running, gym training, dancing and much more. They provide added stability and help prevent slipping during these workouts, enhancing your overall performance.
2 - 5 business days
All orders will be dispatched from our warehouse within 1 - 3 business days. In peak periods please allow for up to 5 - 10 business days for dispatch.
Standard International Shipping:
8 - 20 business days
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
Important: We work with several different producers, so if you have ordered several products, it is possible that you receive several packages a few days apart.
*All shipping times exclude clearance/customs delays
How do you ship packages?
Packages from our warehouse in the UK will be shipped by DPD, Royal Mail, Hermes, ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”?
For some shipping companies, it takes 2 - 5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.